1. All prices are exclusive of VAT charged at 20%.
2. Our payment terms for regular bookings are: All payments are due in full 7 days after the booking.
3. For wedding bookings 25% deposit with the remaining balance due 7 days prior to the booking.
4. Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be added to your booking invoice.
5. The charge on your credit card statement will be shown as Midlux Chauffeurs Ltd.
1. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of the hire amount will be charged to the customer.
2. If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of the hire amount will be charged to the customer.
3. If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
4. If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of the hire amount will be charged to the customer.
5. If the customer does not appear at the time and place designated as the pickup point,100% of the hire amount will be charged to the customer.
● Midlux Chauffeurs request a minimum of 12 hours notice for any online bookings.
● If you would like to book a car with less than 12 hours notice – Please call our help-line: +44 (0)1530 481797
● Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outwith our control.
● The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
● Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
● We may provide subcontracted vehicles occasionally.
● By supplying your email address you permit Midlux Chauffeurs to contact you via email, in return we promise never to supply your email to any third party.
● We reserve the right to change your vehicle or chauffeur at any time if necessary.
● Every effort will be made by Midlux Chauffeurs Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
● Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
● Midlux Chauffeurs Ltd’s vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Midlux Chauffeurs Ltd shall not be held responsible/liable for any loss/damage to such property.
● Midlux Chauffeurs will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
● Midlux Chauffeurs Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
● Midlux Chauffeurs maintains a strict non-smoking policy in all its vehicles.
● Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve. On Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 25% surcharge.
● All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.
● Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.
We operate chauffeured executive luxury saloon cars, people carriers and minibuses within the East Midlands area. We provide chauffeurs in Leicester, chauffeurs in Derby and chauffeurs in Nottingham on a daily basis but can transport you to any destination throughout the UK.
Based in North Leicestershire we are in easy reach of all local airports and tourist attractions, but equally provide services nationwide depending on your needs. If you're just visiting then get in touch to see how we can make your stay extra special.
When booking with Midlux Chauffeurs, we ensure you receive a discrete and reliable service. You and your associates or guests can relax in the knowledge that your travel schedule and arrangements will be handled by a team of experienced professionals who will do everything to ensure your comfort is never compromised.
“I have used Midlux Chauffeurs on numerous occasions, including countless airport transfers and several special events.
They are a very good chauffeur company to use if you require a professional chauffeur driven service anywhere in the UK. I would highly recommend!”
See our reviews online here.